Greg Balanko-Dickson

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Act 2.0 for Social Media, Networking, Marketing

You’ll enjoy this thought provoking article. I can’t remember where I found the original link to this article but I think it really points to the growth and maturing of social media and online social networking.

I think Chris Brogan gets this–he articulated it today in an article entitled 

What Human Business and the Social Web Are About. Brogan notes that engaging in social media “is not a new marketing channel [or a] new technology…it’s more. This isn’t the battle of who “gets it” and who doesn’t.” I think he’s right. Yet you read through the comments to this post and you still see a lot of language around people “getting it” or “not getting it.” I don’t think anyone “gets it” (myself included) because we don’t know where this is going. Telling a marketing department to be “helpful and human” on the social web is a tactical message. Reengineering the company so that its employees can actually be helpful and human may require an enormous overhaul of the very theory of the firm.

What I think Brogan is recognizing is that it’s time for Act Two for social media. We’ve heard all the admonitions from social media gurus and enthusiasts about how we are meant to act and behave on Twitter. But going through the marketing door is only going to get you so far–in that sense, social media helps the rich get richer, but does little to help companies that aren’t structured to actually be transparent and helpful where the rubber meets the road. Social media’s next act has to be through the corporate HR director’s door, and ultimately the CEO’s door. To get there, however, social media has to prove itself by more readily embracing effectiveness metrics (not just statistics) to raise its profile in the organization. Give the CEO the numbers to justify continued social media engagement, and that engagement will continue–and ultimately be the trojan horse for what human business can become.

http://brandsavant.com/208/whats-wrong-with-social-media-marketing-strategy/
Greg Balanko-Dickson
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